A Senior's Guide to Telehealth Appointments

Telehealth — seeing your doctor through a video call instead of visiting their office — has become an important part of modern healthcare. For seniors, it can mean fewer trips to the doctor's office, shorter wait times, and access to specialists who may not be nearby.

But if you've never done a virtual doctor visit before, it can feel unfamiliar and even a little nerve-wracking. This guide walks you through everything you need to know.

What Is Telehealth?

Telehealth is a doctor's appointment conducted through video on your phone, tablet, or computer. You and your doctor can see and hear each other in real time, just like a video call with family.

During a telehealth visit, your doctor can:

• Discuss symptoms and concerns
• Review test results
• Adjust medications
• Provide follow-up care after a procedure
• Refer you to a specialist
• Answer health questions

Telehealth is not a replacement for all in-person visits. Physical exams, lab work, and some procedures still require you to go to the office. But for many routine appointments, it works just as well.

What You Need

Equipment

You need one of the following:

• A smartphone with a front-facing camera
• A tablet (iPad or Android tablet)
• A computer with a webcam

A tablet is often the best choice for seniors because the screen is large enough to see the doctor clearly, and it's easier to hold than a phone.

Internet Connection

You need a stable internet connection. Wi-Fi is best. If your connection is slow or unreliable, telehealth video may freeze or cut out.

Tip: Sit close to your Wi-Fi router during the appointment for the strongest signal.

The Right App or Website

Your doctor's office will tell you which platform they use. Common telehealth platforms include:

• MyChart (used by many hospital systems)
• Doxy.me (a simple browser-based option)
• Zoom for Healthcare
• Your insurance company's app (many insurers have built-in telehealth features)

If you need to download an app, do it the day before your appointment — not five minutes before.

How to Prepare for Your Appointment

The Day Before

1. Test your technology. Open the app or website and make sure it loads. Some platforms have a "test your connection" feature.
2. Charge your device. Video calls drain batteries quickly.
3. Write down your questions. Just like an in-person visit, it helps to have a list of things you want to discuss.
4. Gather your medications. Have your pill bottles nearby in case the doctor asks about them.

15 Minutes Before

1. Find a quiet, well-lit spot. Sit facing a window or lamp so the doctor can see your face clearly. Avoid sitting in front of a bright window (this makes you appear as a dark silhouette).
2. Close other apps. This helps your device run the video call smoothly.
3. Log in to the platform. Most telehealth platforms have a virtual waiting room. Log in early so you're ready when the doctor connects.
4. Have your insurance card handy. Some platforms ask for it during check-in.

During the Appointment

Tips for a Good Experience

• Speak at a normal volume. The microphone will pick up your voice without shouting.
• Look at the camera, not the screen. This creates better eye contact with your doctor. The camera is usually at the top of your device.
• Don't be afraid to ask for clarification. If the doctor uses medical terms you don't understand, say so. It's their job to explain things clearly.
• Show, don't just tell. If you have a rash, swelling, or wound, hold it up to the camera so the doctor can see.
• Take notes or ask a family member to join. Some telehealth platforms allow a third person to join the call. This can be helpful if you want a family member present to help remember what was discussed.

If Something Goes Wrong

• Video freezes: Wait a few seconds. If it doesn't resolve, leave the call and rejoin. The doctor will wait.
• Can't hear the doctor: Check your volume. Make sure the device isn't muted.
• Call drops: Don't panic. The doctor's office will usually call you back or provide a phone number to reconnect.

After the Appointment

• Review any instructions. The doctor may send follow-up instructions, prescriptions, or referrals through the telehealth platform or patient portal.
• Schedule follow-ups. If the doctor wants to see you again, schedule the next appointment before you forget.
• Download any visit summaries. Most platforms provide a summary of what was discussed. Save or print it for your records.

Does Medicare Cover Telehealth?

Yes. Medicare covers a wide range of telehealth services, including doctor visits, mental health appointments, and certain specialist consultations. Coverage has expanded significantly in recent years, and most routine telehealth visits are covered the same way as in-person visits.

Check with your specific Medicare plan for details on copays and covered services.

Getting Help with Telehealth Setup

The technology part of telehealth is the biggest hurdle for most seniors. Downloading the app, creating an account, testing the camera, and navigating a virtual waiting room can all feel daunting the first time.

SafeLineCare can help with every step of the process. Call before your appointment, and we'll walk you through setting up the app, testing your connection, and making sure everything works so you can focus on what actually matters — your health.